Chapter 19 : Outsourcing in the 21st Century

Outsourcing Projects

  • Insourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems
  • Outsourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house
Outsourcing benefits
  • Increased quality and efficiency of a process, service, or function
  • Reduces operating expenses
  • Resources focused on core profit-generating competencies
  • Reduces exposure to risks involved with large capital investments
  • Access to outsourcing service provider's economies of scale
  • Access to outsourcing service provider's expertise and best-in-class-practise
  • Access to advanced technologies
  • Increased flexibility with the ability to respond quickly to changing market demand
  • costly outlay of capital funds
  • Reduced head count and associated overhead expense
  • Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market
  • Reduced time to market to products or services
Outsourcing challenges
  • Contract length
  • Competitive edge 
  • Confidentiality
  • Scope definition

Chapter 15 : Creating Collaborative Partnerships

Web 2.0 : Advantages of Business 2.0

  • Web 2.0 is the next generation of internet use
Content sharing through open sourcing
  • Source code contains instructions written by a programmer specifying the actions to be performed by computer software
  • Open source refers to any software whose source code is made available free for any third party to review and modify
User-contributed content
  • Created and updated by many users for many users
  • One of the most popular forms of user-generated content is a reputation system, where buyers post feedback on sellers
Collaboration inside the organization 
  • A set of tools that supports the work of teams or groups by facilitating the sharing and flow of the information
  • Collective intelligence is collaborating and tapping into the core knowledge of all employees, partners, and customers
  • A knowledge management systems (KMS) supports the capturing, organization, and dissemination of knowledge throughout the organizations
Collaboration outside the organization
  • The most common form of collective intelligence found outside the organization is crowdsourcing, which refers to the wisdom of the crowd
Networking Communities with Business 2.0
  • Social media refers to websites that rely on user participation and user-contributed content, such as Facebook
  • Social networking is the practice of expanding your business and social contacts by constructing a personal networ
  • Social networking analysis (SNA) maps group contacts identifying who knows each other and who works together
  • Social tagging describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search 
  • Website bookmark is a locally stored URL or the address of a file or internet page saved as a shortcut
  • Social bookmarking allows users to share, organize, search, and manage bookmarks
Business 2.0 Tools for Collaborating
  • Blogs
  • Wikis
  • Mashups
The Challenges of Business 2.0
  • Technology dependence
  • Information vandalism
  • Violations of copyright and plagarism

Chapter 14 : Ebusiness

Ebusiness Models

  • Business models is a plan that details how a company creates, delivers, and generates revenues
  • An ebusiness model is a plan that details how a company creates, delivers, and generates revenues on the internet
  • Ebusiness models fall into one of the four categories :
    • business-to-business (B2B)
      • applies to businesses buying from and selling to each other over the internet
    • business-to-consumer (B2C)
      • applies to any business that sells its products or services directly to the consumers online
    • consumer-to-business (C2B)
      • applies to any consumer who sells a product or services to a business on the internet
    • consumer-to-consumer (C2C)
      • applies to customers offering goods and services to each other on the internet
Ebusiness Tools for Connecting and Communicating
  • Email
  • Instant messaging
  • Podcasting
  • Video conferencing
  • Web conferencing
  • Content management systems
The Challenges of Ebusiness
  • Identifying limited market segments
  • Managing consumer trust
  • Ensuring consumer protection
  • Adhering to taxation rules